FREQUENTLY ASKED QUESTIONS

All Reilly-Chance, Gallery Designs Lamps, and Sir Oliver's Home Decor products are handmade by us at our facility in Texas. After 15 years of selling our luxury bedding and home decor products to stores across the country, these products are now exclusively available only at our online store.

Yes! We will absolutely send you fabric swatches at no charge. Simply email us at info@reilly-chance.com with your request or call us at 817-581-7979.

One of Reilly-Chance's distinguishing characteristics is our ability to work with you to make sure you get the exact look you desire. We offer this on both our luxury bedding and on our window treatments. Patsy, our designer, will work with you directly to achieve the look you want for your home decor. To see samples of our customization, visit our Pinterest page.

We only sell the fabric with the purchase of that specific luxury bedding collection.

No, we do not take in customers' fabrics.

All of our custom drapery panels are both lined and inner-lined. Our standard lining is white, but we do offer a tan lining at an additional charge.

Yes, we do! We can help you with your dining room curtains, living room curtains, shower curtains, along with window treatments for any room in your home! If you need help with your custom drapery order, simply contact us and our designer, Patsy, will personally help you!

Most of our home decor products are handmade to order in our own facility here in Texas. We try to ship most orders out within approximately 2-3 weeks. Orders with a higher degree of customization can take longer. Reilly-Chance strives to meet any deadline our customers may have. Please notify us at time of order if there is a specific date by which you are needing the product.

Most Reilly-Chance, Gallery Designs Lamps, and Sir Oliver's Home Decor products ship free within the contiguous United States. Most of our orders ship via UPS.

Yes, we do ship to most countries. To get a shipping quote, simply email your address, along with which items you are wanting to purchase, and our office will send you back a quote.

We want you to be happy.  If If for any reason you are not satisfied with your non sale purchase from Reilly-Chance and wish to return it, we accept returns up to 7 days after delivery with return authorization.  Please contact us by email at info@reilly-chance.com and include pics or call us at 817-581-7979. Please review the full policy return guidelines.

Please notify us within 48 hours of delivery with photos, and we’ll arrange a replacement or repair where applicable.

Exchanges are possible on non-custom items if they are unused and returned within our return window.

We offer complimentary styling consultations. Whether you’re starting from scratch or need help layering a room, our in-house designer is here to assist. Request Styling Help Here

Yes—just mention which image or transformation inspired you, and we’ll guide you to the exact or similar pieces used.

No. We believe luxury should feel personal. Our design consultations are free of charge.

Your Reilly-Chance bedding and soft home accessories will last for years if they are cared for properly. We strongly recommend professional cleaning of all Reilly-Chance luxury bedding, pillows, table runners, curtains, and valances due to different fabric and trimming contents. We advise against washing these products at home. We recommend using a dry cleaner that is accustomed to working with wedding dresses and similar fabrics. If you have specific cleaning questions, please feel free to contact us.

Yes, all of our decorative pillows come filled with feather fills. You simply take them out of the box and place them where you want!

All of our luxury bedding is designed to work both with and without a footboard. The corners of the dust skirts (both the regular style and the princess style) are split, and then overlapped so that they can accommodate either style bed.

King size measures approximately 78" wide x 80" long. California King measures approximately 72" wide and 84" long.

All of our luxury bedding sets are designed to accommodate deep mattresses (including pillow tops) along with ample length on the dust skirts. If you require a specific length, simply include that info in the "notes" section at checkout.

Reilly-Chance can accommodate any size of bed you need. Simply contact the office for a quote.

We do not sell the duvet fills. However, we do offer spot quilting on any size of our luxury bedding at an additional fee.

Reilly-Chance does not sell or share your info or email address with anyone.

We accept Visa, Mastercard, American Express, Discover, Shop Pay, and PayPal.

Yes, simply enter your gift card code at checkout.

Yes. At checkout, you can select Shop Pay to split your purchase into interest-free installments—making it easier to bring home the pieces you love, without compromise.

To install medallions, simply anchor the post into the wall, slide the medallion onto the post, and hang your fabric or tassel. For full instructions, watch the video here.

Mount the wood pole brackets, slide on the rings and poles, secure the finials, then lift the pole onto the brackets and adjust the fabric evenly. For a complete walkthrough, watch the video here.

Yes, Reilly-Chance medallions are designed to support layered treatments like swags, valances, or panels when properly anchored. For full instructions, watch the video here.